FCON25 Wrap-Up: Docketbook Leads the Push for Productivity and Digital Transformation
At FCON25, the construction sector gathered with one shared ambition—building a smarter, more sustainable future. With digital innovation at the centre of the conversation, the atmosphere at FCON was one of collaboration and clear intent.
“There’s a real drive across the sector to increase productivity and sustainability,” said Riq Hassim, Docketbook’s Enterprise Solutions Consultant. “Despite challenges like labour shortages and supply disruptions, the mood was optimistic and forward-looking.”
For CEO Mark Shepherd-Smith, the event provided a powerful reminder of how far the industry has come and how ready it is to take the next step.
“FCON25 gave us the chance to reconnect with long-standing customers and industry leaders. It was clear that the appetite for change has never been stronger,” he said. “People want to work smarter, not harder, and they’re looking for practical tools to help them create efficiencies and be more productive.”
One of the most common themes that emerged in conversations across the event was the frustration with outdated docketing and payment processes. For many attendees, the pain points were well known; manual paperwork, slow approvals, and frequent disputes, but the path forward was less clear until they saw how Docketbook fits in.
“There was near-universal agreement that the current docket management process isn’t working,” Mark explained. “People are buried in paper or PDFs, and it’s slowing down projects and delaying payments.”
Account Executive, Jordan Blair-West, who works closely with tier 2, 3, and 4 contractors and suppliers across the supply chain, sees these challenges every day.
“I help suppliers understand the true cost of their manual workflows,” Jordan said. “It’s not just about lost dockets; it’s the admin overhead, the payment delays, the time wasted chasing approvals. As we discussed how Docketbook supports their operations and customers see the numbers, the value of change becomes clear. Faster payments, fewer disputes, and streamlined operations were the themes that came across in every conversation.”
“We work side-by-side with customers to map their current processes and align Docketbook to how their teams actually work,” Jordan said. “From onboarding to training, we make sure they see value from day one.”
With construction supply chains becoming more complex, Docketbook’s flexibility is a significant advantage. Many suppliers operate across multiple sites, clients, and EBAs. Jordan helps them centralise dockets, invoicing, and job allocations without needing to change how they do business.
“We simplify complex workflows and make it easier to collaborate,” Jordan added. “It’s about building long-term commercial wins, lower dispute rates, stronger client relationships, and a better chance of repeat work.”
As with all future focussed conferences, the ongoing challenges in the industry were never far from the core conversations we were having with productivity and ESG being top of mind.
“At every level of the construction and infrastructure sectors, we know we must become more productive, show greater efficiencies and also demonstrate transparency and accountability for environmental responsibilities,” Mark said. Docketbook is purpose-built to support the industry’s transformation. By digitising dockets, orders, and invoices, the system improves speed, accuracy, and transparency. It allows for off-site process management, freeing up people on-site and improving communication across teams.
“We’re helping people spend less time on admin and more time on delivery,” said Mark. “Faster approvals, better collaboration, and fewer disputes, that’s what productivity looks like in practice.”
The platform also supports sustainability and ESG goals, with verifiable data trails that simplify compliance and reporting.
“ESG is no longer a side issue,” said Riq. “It’s integral to how construction businesses operate – from winning tenders to executing contracts, ESG is no longer a nice-to-have, it's an expectation from asset owners, government clients and the public. Our platform provides the audit-ready data they need to meet those expectations and fulfill their obligations”
The Verdict from FCON25
For Docketbook, FCON25 was more than just a conference; it was a confirmation that the industry is ready for a productivity leap underpinned by technology built for the industry by the industry. “This was the busiest we’ve ever been at an event,” said Mark. The interest in what we do and the readiness to embrace it were really encouraging. The industry is hungry for change, and we’re proud to be helping deliver it.”
With a renewed sense of purpose and stronger-than-ever connections, Docketbook leaves FCON confident in its role—not just as a software provider, but as a partner in building a better, more productive construction industry.
FCON25 proved it: the construction industry is ready for a digital leap.
Docketbook is leading the charge, helping contractors, suppliers, and project teams cut paperwork, boost productivity, and get paid faster.
- No more lost dockets.
- No more payment delays.
- Just smarter, seamless workflows.
Our team partners with you every step of the way, from onboarding to real results. Whether you’re a tier 1 contractor or a specialist supplier, Docketbook helps you work better, together.
Ready to join the digital docket revolution?
Book a demo to see how Docketbook can transform your projects. Contact Riq on 0416 223 636 or Jordan on +61 483 956 361 to arrange a demo at a time that works for you.