Haper Leads Digital Transformation With Docketbook

People, payment and processes are at the heart of a digital transformation being undertaken by leading labour hire provider Haper.  We caught up with Josh Hall, Managing Director of Haper, who through a career working with big tech companies across multiple industries,  understands the power of digitisation and productivity improvements for organisations through adopting digital technology.

“Technology can revolutionise the way businesses work,” said Josh. “We implemented Docketbook in February 2022 to empower our people and customers through technology. When I joined the organisation, it was clear we needed a technology roadmap to drive business efficiencies and reduce paper .”

“For our business to grow scale and remove waste and error, adopting a technological solution to digital dockets was a simple choice. Docketbook allows us to batch, approve and roll up invoices, meaning that we can service our clients more efficiently and remove unnecessary bureaucracy and steps from our processes. When you throw into the mix real-time reporting and data access for our head office teams, Docketbook is a time saver and process fixer. In a fast-moving market like labour hire, speed, functionality, and accuracy are essential. ”

“In addition, we can utilise the mobility of Docketbook for our workers in the field. Through their phones, they can update their schedules, sign documents and submit payment requests anywhere at any time. This means no more manual timesheets and no delays when paperwork is incomplete or missing, which ensures our people get paid for their work when they do it.”

But with many organisations in the construction and infrastructure sector hesitant to adopt technologies, Josh believes Dockebook’s support has ensured their successful implementation.

“We are a small team and are tech savvy, so we know what is what, but our support from Docketbook’s customer success team has been fantastic. Many software organisations treat their product as a service and walk away; Docketbook does not. They listen to feedback, consult widely and are prepared to enhance and adapt their product via feedback from customers and users.”

“Integration is often raised as a challenge, especially when connecting a service like Docketbook to existing systems, but it couldn’t be farther from the truth. Docketbook integrates seamlessly with our accounting software, and through its inbuilt reporting, we can accurately gather data, process through our systems and issue relevant commercial documents and payments in a fraction of the time and cost we would with paper-based systems,” said Josh.

About Haper

Haper’s expertise is as a trustworthy single point of contact for all your labour hire and personnel needs. Whether it is Labour Hire or Traffic Control – Haper provides a broad spectrum of solutions, including permanent, contract, temporary and outsourced labour services. To learn more about Haper, please visit: Haper