With a push for productivity, a requirement to update systems and the need to ease the administrative burden on team members, Docketbook was the natural solution for Australian Civil Haulage, one of Western Australia’s leading materials supply and removal contractors.
Supporting projects in the resources, civil and renewables sectors, Australian Civil Haulage generate thousands of dockets across material supply, material disposal and through the hire of truck, plant and equipment. Like many businesses operating in the construction sector, the organisation had always utilised paper-based dockets managing the challenges of lost paperwork, inefficient processes and disconnected reporting until MD Tony Cassisi decided it was time to reassess and reevaluate their processes. We caught up with Tony Cassisi to learn more about their digital transformation.
“It is fair to say that we were drowning in paperwork,” said Tony. “Our team were overwhelmed logging, managing, and processing paper dockets. And that was before we factored in chasing up missing dockets, the cost of dockets that were lost and the delays between receiving the docket, processing the data, and integrating the data into our reporting and financial systems.”
Processing on average 1,500 dockets per week, the paper-based processes were also negatively impacting team members. “It became untenable for us when our admin team were becoming overwhelmed by their mounting piles of paperwork, so much, so that team members were taking paperwork home to process in their free time because there simply were not enough hours in the day. As MD, that is not a situation I want for my team; there is a history in construction and infrastructure of expecting people to continually do more, but that is not what we are about. We want team members to have balance in their lives to have downtime and to minimise the stress involved in doing their job.”
Making a move to Docketbook 4 years ago and fully integrating the solution across the entire business in 2022, the Australian Civil Haulage Team have not looked back. “We decided to move to Docketbook because we wanted a truly mobile system that is easy to use, integrates with our existing systems and is supported through the entire implementation process.”
“The results speak for themselves as we have seen a reduction in administration of dockets by 90%, which included the almost entire removal of manual data entry, saving up to three days per week. In addition to that, we have access to real-time data wherever and wherever we need it, which gives us even greater visibility of every aspect of our business. We know when work has been completed, we can instantly see where our hire fleet is, and we no longer have to chase dockets that were in delivery trucks, forgotten in the back of a desk or had disappeared altogether.”
“The benefits to us mean that we can process our invoices faster, we can get paid quicker, and we have complete digital proof of action and activity, so we know we have done what we have promised on behalf of our clients. We have also seen the pressure on our team reduce significantly, and the reduction in admin time means that we can utilise our team members in other areas of the business, helping to sustain our growth and service our customers, and nobody has to take paper dockets home anymore.”
“Working with a provider like Docketbook has clear advantages to a business like ours. From their outstanding customer success team, who help you as much or as little as you need to get up and running, to the world-class mobile and web-based application, any business that is facing the pressures we faced and wants to transform their paper docket processes should look no further,” said Tony.