Dennis Enterprises, a long-standing North Queensland haulage business operating a fleet of five trucks, provides services to contractors and local councils in the area. With 150 dockets generated per month, invoicing had become a time-consuming and error-prone process. When BMD began encouraging suppliers to adopt Docketbook, Dennis Enterprises initially resisted the change, having spent more than 25 years using manual processes. However, once fully transitioned, the business experienced significant improvements in accuracy, efficiency and payment outcomes.
The Challenge
Before Docketbook, Tina Dennis managed invoicing manually, entering every docket number, job number, time and break by hand.
With five trucks operating across multiple jobs, this meant:
The Solution
After committing to Docketbook’s end-to-end workflow, Orders → Dockets → Invoice, Dennis Enterprises began using the invoicing module exactly as designed:
Docketbook automatically pulls all docket data into the invoice—eliminating manual entry and dramatically reducing the risk of mis-typed dates or values.
The Results
The impact for Dennis Enterprises has been transformative:
Tina reduced her month-end invoicing workload from up to 3 hours to under 30 minutes.
“It’s gone from probably two to three hours of entering a monthly invoice down to half an hour—not even.”
With structured data flowing directly from dockets to invoices, mistakes have largely disappeared. Any errors are identified and corrected quickly, and Tina now enjoys reliable on-time payments.
Instead of waiting until month end, Tina reviews dockets weekly, keeping everything clean and avoiding end-of-month bottlenecks.
Though initially hesitant, Tina now actively advocates for Docketbook, even suggesting that her local council adopt it to reduce paperwork:
“It is great… it’d save them so much time.”
We also demonstrated how Dennis Enterprises can also use Docketbook for non-BMD clients, sending dockets for signature via email or SMS - even if the customer isn’t on Docketbook. This opens opportunities to streamline the rest of the business’s workflow.
Conclusion
Despite initial resistance, Dennis Enterprises’ transition to Docketbook has delivered significant and measurable benefits:
What began as a requirement from a head contractor has become an everyday efficiency driver for Dennis Enterprises—so much so that Tina now “definitely recommends” this process to others.