For Done Right Civil, a civil contractor in South East Queensland, managing crews across multiple sites and projects depends on accurate information moving efficiently from the field to the office.
An incomplete or hard-to-read docket creates extra work for administration and leaves more room for error when hours are checked, payroll is processed and invoices are prepared.
Docketbook has helped Done Right Civil create a clearer digital path from operators and drivers to administration and finance, improving visibility and adding another verification point before payroll and invoicing are finalised.
“We regularly compare docket hours against employee timesheets and then against the hours being invoiced to our clients. Having clear digital records makes that process considerably easier and gives us another point of verification before payroll or invoicing is finalised.”
Anthony Palmer, Co-Founder, Done Right Civil
While working with BMD provided the initial catalyst, Done Right Civil was already considering the operational benefits of implementing a digital docketing system.
Paper dockets made corrections and adjustments more difficult. Handwriting could be hard to interpret, information could be missed, and every manual step created another opportunity for error.
Moving to Docketbook provided a more convenient and flexible way to capture, correct and retain records.
“We initially transitioned to Docketbook because it was a requirement from one of our major clients, BMD. However, we were already looking at moving towards a digital docketing system because we could see the benefits it would bring to our operations.”
Anthony Palmer, Co-Founder
Docketbook gives Done Right Civil greater visibility over the work completed across its projects.
The office can see where a job was performed, the hours completed and the items or equipment used. Client details, job information, times, locations and operator or driver information is retained digitally and can be referenced when required.
Once completed, a docket can move directly from the operator or driver in the field to administration, then to finance for invoicing and record keeping.
This reduces the reliance on physically collecting and transferring paperwork between sites and the office. It also gives different areas of the business access to the same underlying record of the work completed.
For a team spread across multiple locations, having that information available to the office quickly has improved how Done Right Civil manages its daily operations.
One of the most valuable improvements has been the ability to verify hours more easily before payroll and invoicing are finalised.
Done Right Civil regularly compares the hours recorded on a docket with employee timesheets and the hours being invoiced to its clients. Clear digital records make those comparisons easier and give the business another point of verification before payroll or invoicing is finalised.
Any differences can be identified against the original site record, with the relevant docket easier to locate through the company’s filing and numbering system.
This progressive checking helps Done Right Civil identify discrepancies earlier and strengthens the accuracy of the information moving from project delivery into its financial processes.
| Area | Before Docketbook | After Docketbook |
|
Moving dockets |
Paper dockets transferred manually between the field and office |
Digital dockets move directly from operators and drivers to administration |
|
Legibility |
Handwriting could be difficult to interpret |
Job and resource information is clearly recorded |
|
Missing information |
Missing information required additional follow-up |
Client, job, time, location and operator details are retained digitally |
|
Corrections |
Corrections and adjustments were harder to manage |
Records can be corrected and referenced more easily |
|
Checking hours |
Hours required additional manual checking |
Docket hours can be compared against timesheets and client invoicing |
|
Finding a docket |
Individual records could take time to locate |
Dockets are easier to identify through the filing and numbering system |
|
Visibility |
Limited visibility across dispersed sites |
The office receives a clearer view of completed work across projects |
Docketbook has helped Done Right Civil reduce manual handling and create a more connected flow of information between its field teams, administration and finance.
The value extends beyond replacing paper. Each digital docket provides a clearer record of the work completed, including where it occurred, the hours recorded and the people or equipment involved.
Having that information available across the business helps Done Right Civil verify work earlier and move more reliable records into payroll, invoicing and record keeping.
For a civil business operating across multiple sites, this builds greater confidence in the information that supports daily operations and commercial processes.